We want every client to feel they made a good decision. This policy explains, in plain English, when refunds apply and how revisions work.
Refunds for fixed-price services
| Situation | Refund |
|---|---|
| We haven't started work yet (no brief received, or within 24 hours of receiving it) | Full refund |
| We can't deliver the service as described | Full refund |
| Work has started, but you want to cancel before the first delivery | Partial refund, based on the work not yet done |
| You've received a delivery and still have revision rounds left | We'll keep revising within your rounds rather than refund |
| The order is complete (approved, or auto-completed 7 days after delivery) | No refund |
To request a refund, message us from your order page or email info.webfxpro@gmail.com. We reply within one business day. Refunds go back to your original payment method, usually within 5-10 business days.
Service-specific guarantees
These apply exactly as described:
- AI Lead Engine: if we miss your package's delivery date for reasons within our control, we refund your setup fee in full and finish the build. The delivery date starts once we've received your completed onboarding form, content and account access. Delays caused by carrier text-message registration (A2P 10DLC) or Meta's WhatsApp approval don't count, but everything else still launches on time.
- Website Speed Optimization: if we can't measurably improve the mobile PageSpeed performance score of the pages in your package, you get a full refund.
- Website Repair & Bug Fixes: if we can't fix the issue described in your brief, you get a full refund.
- Website Repair (Premium hack cleanup): if the same infection returns within 30 days, we clean it again at no charge.
- Logo Design: if, after the first round of concepts and your feedback, we can't find a direction you like, you get a full refund.
Monthly plans
- Monthly service plans (maintenance, SEO and similar): cancel anytime with a short email. Your plan runs to the end of the month you've paid for. Partial months aren't refunded.
- Monthly partnerships: month to month after launch, with 30 days' notice to cancel.
- First month of a new plan: if you cancel within 7 days of your first payment and before we've delivered any work, you get a full refund.
Custom projects
Refunds for custom projects follow the payment schedule in your written scope. Deposits cover work completed up to the point of cancellation. Any unused portion is refunded.
Third-party costs
Fees paid to other providers, such as domains, hosting, themes, plugins, apps, messaging and AI usage, are non-refundable through us, because we don't receive them. Many providers have their own refund policies.
How revisions work
- A revision round is one consolidated set of changes to the delivered work, sent in a single message. Please list every change you'd like at once.
- Revisions cover adjustments within the agreed scope: changes to text, layout, colors, wording, AI answers and so on.
- Revisions don't cover new scope: new pages, new features, extra products, or a completely new direction after you've approved one. We'll quote those separately before doing them.
- "Unlimited revisions" on a package means unlimited rounds within the agreed scope for the period stated, usually 30 days after the first delivery.
- Timing: please send revision requests within 14 days of a delivery. We'll deliver revisions within the time stated on your order page, typically 1-5 business days depending on the size of the change.
Chargebacks
If something's wrong, please contact us first. We'll do our best to fix it quickly. Filing a chargeback without contacting us may pause work on your account until it's resolved.
Contact
Questions about a refund or revision? Email info.webfxpro@gmail.com or message us from your order page.
Questions about this page? Email info.webfxpro@gmail.com. A person replies within one business day.