Website broken? We'll find the problem and fix it.

• "There has been a critical error on this website" or a blank white screen
• 500, 502 or 503 server errors
• Contact forms that look like they send, but emails never arrive
• Layouts broken after a theme, plugin or WordPress update
• Plugin conflicts and failed updates
• "Not secure" warnings, SSL errors or mixed-content issues
• Redirect loops and pages that won't load
• Mobile menus that won't open, or buttons that don't work
• Hacked sites: spam pages, strange redirects, malware warnings or a Google "This site may be hacked" label
• Shopify theme bugs and broken product or cart features

Something not on the list? Describe it in your brief. If it's outside the package you chose, we'll tell you before doing anything.

1. 1

   Choose a package and pay online.

2. 2

   Describe the problem

   in your brief, with screenshots if you can, and share access securely through the form.

3. 3

   We back up your site

   before making any change.

4. 4

   Diagnose and fix,

   on a staging copy for anything risky.

5. 5

   Test

   the fix, plus the forms and key pages around it.

6. 6

   Report:

   what was wrong, what we changed and how to avoid it next time.

• A description of the problem: what you see, when it started and anything that changed
• Admin access to your website, and hosting access for errors or hacks
• Screenshots or a short screen recording, if possible

Never send passwords by email. Use the secure fields in your brief form.

New features, redesigns, content changes unrelated to the fix, and paid plugin or theme licenses. Recurring problems caused by outdated software are best prevented with website maintenance.